Mitel’s MiVoice and MiCollab solutions support busy sales execs through out their days. From routine meetings to client crises, they’re always connected.
What’s a typical work day like for your employ- ees? If it’s at all like John Smith’s day, it’s probably summed up in two ways: on the move and constantly communicating with co-workers, cus- tomers and myriad other parties.
John, a fictional regional sales executive for Versatile Widgets Inc., is a certified member of the fast-expanding mobile workforce. The number of these anytime, anywhere information workers — people who rely on three or more devices, work from multiple locations and use many apps — has increased from 23 percent of the global workforce in 2011 to 29 percent last year, Forrester Research reports.
John spends most of his time on the road or working from his home office, switching between his laptop, PC, Android tablet and Apple iPhone. He visits his company’s corporate office every two weeks or so. He isn’t there often enough to need a permanent desk. Instead, he just logs into a hotdesk whenever he’s at headquarters to turn that workstation and its equipment into his own personal office.
John has worked at Versatile Widgets for five years. He takes pride in the service he offers cus- tomers and in his contributions to his company: He’s won the Versatile Widgets’ Tops with Clients award three years in a row, and he has yet to miss a sales goal.
John has clients to support, a dispersed sales team of 20, other colleagues to collaborate with, and he must stay in touch with upper manage- ment. His ability to excel at his job depends on being able to work with people as if he’s in the office — regardless of where he physically is and what device he’s using. John also must be able to move across devices and locations as seamlessly as possible.
As one of Versatile Widgets’ lead- ing salespeople, John is always working on at least one big client deal in addition to the routine upgrades and renewals. Today, it’s a multimillion dollar foot-in-the-door opportunity with a Fortune 100 company. There’s no way that he’s going to risk missing a call from that client.
Fortunately, Versatile Widgets has deployed Mitel’s MiVoice communications system. With MiVoice, all of John’s devices — business phone, personal phone, mobile phone — are grouped under one number. John can select which device will ring at any particular time based on his pref- erences. Because Mitel can include any devices, including cell phones and tablets, in a unified enterprise communication system, John gets the benefit of features such as single number reach, the ability to have in-call features, and the same four-digit extension and functionality of an office line on his mobile devices.
Tieng Viet
